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Terms & Conditions

 

   Terms and conditions of Use
        Our company makes no representations concerning the legality of certain product applications such as the making recording of video and/or audio signals of others without their knowledge and / or consent. We encourage you to check and comply with all applicable local, state, and federal laws and regulations before engaging in any form of surveillance.
      Prices, specifications, and availability are subject to change without notice.
 
 
  Limited Warranty and Customer Satisfaction Return Policy
What is covered
          This warranty covers the product purchased from us only for malfunctions and defects in materials and workmanship that materially and functionally affect the performance of the product, with the exceptions stated below in this text.
How long the coverage lasts
          This warranty runs for one year from the date of purchase of the product.
What is not covered
          This warranty does not cover product damages caused directly or indirectly in whole or in part by acts of nature, crime, improper installation, lightning strikes, power surges, vandalism, products that have been smashed, broken, burned or damaged in transit when you send them back to us or any other unreasonable use, abuse or misuse (including failure to provide reasonable and necessary maintenance) of the product. Any product modified from its factory condition (including cutting wires or the addition or removal of any component such as hard drives, fans, peripherals, etc) will void your warranty. Our obligation is limited to providing service as described in this warranty. We are not responsible for any lost time, profits or business, personal injury, property damage or similar loss, or any punitive, consequential or other direct, indirect or incidental damages.
How to claim the warranty
          A Returned Merchandise Authorization (RMA) is required before sending a product back to us. Please email us on info@cctvonlinestore.com.au for our after sales support, before sending a product for warranty repair and we will attempt to diagnose the problem, assist you with procedures for making warranty claims, identify the appropriate warranty actions for your product and if appropriate, issue an RMA number and return instructions. Please do not send a product to us without an RMA. Please pack the faulty product carefully and include all parts and accessories so that we can thoroughly service it.
What will we do
          Once a product has been returned on a warranty claim, we will promptly inspect the product to determine if a problem notified by you covered by this warranty still exists. Warranty repair returns, that can not explicitly demonstrate the particular fault/damage or that have problems not covered by the warranty will be charged a $50 diagnostic fee in addition to any charges for repair or replacement of the product that you may authorize after we provide you with an estimate of the cost for repair or replacement. If you choose not to have a non-warranty repair made, we will dispose of the product or return it to you at your own expense. If we determine however that a product’s defect is covered by this warranty, we will repair it at no charge or, at our option, replace it with a product of like functionality.
H How does Money Back return policy work
-           If you are not completely satisfied with a product, we will exchange or credit your purchase price, as long as the product is returned with an RMA and in our original packing materials, all in a new condition, unused, and unmodified, including all parts, accessories and documentation within 14 days of purchase. If products are not returned in proper condition, we may refuse the return. The restocking fee of 15% of the product value will apply to any return.

 

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